Digi-Key has always been customer driven and quality focused. This fact is confirmed by numerous independent industry surveys. Continuous improvement and ongoing statistical analysis of processes have always been integral to our approach to business.
This has made Digi-Key a world-class distributor of electronic components. — Our Goal: To consistently meet or exceed our customers' expectations.
As a major employer in Northwest Minnesota, Digi-Key has long been aware of its potential impact on our shared resources and, therefore, its responsibility to be a good environmental steward. As Digi-Key continues to grow, our commitment is to minimize the impact of our business on the environment while continuing to provide the best customer service in the industry.
At any given time, more than 1,000,000 products are in stock and ready to be shipped from Digi-Key’s headquarters. That means there are no lead times for in-stock products.
Having so many products in stock in our expandable distribution space of more than 700,000 square feet (65,032 square meters) allows us to ship 99% of all orders the same day they are placed. On average, Digi-Key ships nearly 18,000 orders per day.
Whether you need assistance finding the right part or recommendations for your design, Digi-Key’s Customer Service, Applications Engineering, and Technical Support teams and resources are at your disposal 24 hours a day, seven days a week via telephone, webchat, or e-mail.
Additional resources include product training modules (PTMs), a range of EDA and design tools; conversion calculators; reference design library; on-demand multimedia library; a comprehensive article library; and community websites including TechForum and eewiki.net; among others.
Digi-Key's Production Business and Supply Chain Management services, such as bonded inventory, just-in-time shipping, and APIs, are available to help customers get their jobs done and get their products to market quickly and efficiently.
We love receiving feedback from our customers on how we can improve their online experience. As a result, content and services we offer on our website continue to rapidly evolve, and we are committed to providing you with full access to Digi-Key's products and services through the Internet.
We welcome your comments and suggestions.
Digi-Key is an authorized distributor of electronics components for more than 850 industry-leading suppliers. This means Digi-Key customers can rest assured that the product they order is authentic and comes to Digi-Key directly from the manufacturer.
In an effort to educate customers and significantly decrease the amount of counterfeit product on the market, Digi-Key gained membership in ECIA (Electronic Components Industry Association) in North America, ECSN (Electronic Component Supply Network) in the United Kingdom, and CEDA (China Electronics Distributor Alliance) in China.
Quality is a crucial parameter which differentiates Digi-Key from our competitors. As a result, we are continuously challenged to improve all aspects of our business throughout our supply chain. In addition to working with our external suppliers and customers, our internal teams have adapted a culture of Continuous Improvement to ensure our products and processes adhere to all government and industry standards and regulations.